Product Return Policy
Product Return Policy
Τhe following instructions are EXCLUSIVELY for International/European orders, excluding Greece
When the customer accepts the products, has to check if they correspond to the original order.
It is also required to test the purchased product without removing the price tags to make sure that the product meets the order. (Otherwise it is considered that the product is not in the same condition as delivered and not accepted for return).
If, for any reason whatsoever, you are not satisfied with your order, you may exercise your right to withdraw from the purchase within fourteen (14) days from the date on which you received the product, notifying us immediately by email to email@example.com or by phone at +30 25410 29494 or +30 25410 69069 informing us if that you are sending the product/s back.
The data you should give us besides the name, is the number of your order and the code of the product/s you want to send back.
To accept the products, they must: not be used and / or worn, not be washed, altered or suffered any kind of damage. Do not remove the price tag or any tags, and do not damage the packaging (belts, shoes, bags, accessories, shirts) which is part of the product. In case of returning shoes, the original package of the designer should accompany the shoes, and not another. The box of the shoes is not a shipping container. For this reason you should not glue labels or packing tape over it. The lingerie and swimwear are tested over the underwear for hygiene reasons, so you should not remove the transparent protective films.
Please note, that on orders outside Greece, for the return of products, shipping costs are borne exclusively by the customer, choosing the shipping company he wishes
- The return shipping address for men's products is: ROSSIDIS, Michael Karaoli str. 10, 67100, Xanthi, Greece.
When we receive the product/s and they are in the same condition that they have been sent from the beginning, we make the refund OF THE COST OF THE PRODUCT/S to the customer
So, if the customer prefers to make a replacement of the product with another one, he must follow the steps above, and place a new order choosing the new/right product or size.
2. RETURN POLICY of Defective products
R-shop must pack all products in the best possible way to reach their destination without damage. If the client receives a product that has been severely damaged in the package and that has affected the product, it is considered as a defective product and should be replaced.
A product is considered as a defective product when there is a proven and obvious manufacturing fault. The products that are damaged by wear and tear after a month of purchase are not considered as defective products. The customer is also obliged to follow the washing instructions listed on the tag inside the clothes. Failing to follow these washing rules is not our responsibility.
If you determine any of the above problems, you should contact us directly by e-mail (firstname.lastname@example.org) or by telephone at +30 2541029494 or +30 2541069069 and R-shop has to replace the defective product with a new one if available or another chosen by the customer.
Note that in case of disagreement on the defect, R-shop has the right to return the products to the manufacturer for inspection, to determine whether the defect is structural or not. This course requires about 10 working days. Nevertheless R-shop will try to serve and inform the customer of this process as soon as possible.
Shipping and billing procedures are the same as described above.